HELP / FREQUENT QUESTIONS

Frequently asked questions.

Straight answers about our products, custom development, working process, support, and contacting the team.

A helpful conversation, illustrated in 3D

About Glexno

What does Glexno do?

We develop digital products including SaaS platforms, mobile applications, AI-enabled experiences, and custom business software.

Does Glexno only build its own products?

No. We explore our own products and offer tailored software development for organisations.

Where is Glexno based?

Please contact us online to discuss your project. A registered office address is not published on this site.

Who leads Glexno?

Our leadership profiles appear on the Team page.

Does Glexno conduct AI research?

Glexno explores applied AI concepts and experiments with ways AI may improve software products and business workflows. Our areas of interest include AI-assisted experiences and automation. Specific research projects, collaborations and publications will be shared only when confirmed.

Services & Projects

What types of projects can Glexno help with?

Potential engagements include SaaS, mobile apps, web platforms, automation, AI integrations, dashboards and software tools, subject to review.

Can you build a product from an early-stage idea?

Yes. We can begin by defining who it serves, the problem and a realistic first release.

Can Glexno improve an existing app or platform?

We can review existing requirements and codebase constraints before proposing improvements.

Do you provide UI/UX design?

User journeys, wireframes, interface components and interaction design can be included in an agreed scope.

Can you integrate our existing business tools?

Integrations depend on available APIs, permissions, architecture and security requirements.

What does your development process look like?

Discovery, definition, design, iterative build, validation, launch and optional improvement.

Will we own the source code?

Code ownership and licensing depend on the signed agreement and the rights to third-party components.

Can you sign an NDA?

Confidentiality terms can be discussed and agreed in writing.

Do you offer post-launch maintenance?

Maintenance may be arranged separately with agreed scope and response terms.

Products & Glex AI

What is Glex AI?

Our direction for practical AI-enabled software. Its current stage appears on the product page.

Can I use Glex AI now?

It is currently presented as in development, rather than a confirmed publicly launched product.

How can I hear about product updates?

Contact [email protected] to register interest. Updates depend on appropriate consent and delivery systems.

Do your AI features make decisions automatically?

This depends on a product’s specific design. AI output may be imperfect and important actions can require human review.

Can Glexno build AI for my company?

We can discuss applied AI opportunities, data suitability, evaluation and oversight as part of a project enquiry.

Pricing & Engagement

How much does a project cost?

Pricing depends on features, integrations, complexity, security and scope; proposals follow discovery.

How long will my project take?

Timelines vary by project; we develop a realistic plan after assessing requirements.

Is there a minimum project size?

Contact the team with your brief to discuss fit and capacity.

Do you work with companies outside your location?

Remote collaboration can be discussed case by case, subject to operational and legal constraints.

How do I start?

Complete the Request a Project form with your problem, goals and contact information.

Support & Privacy

How do I report a technical issue?

Submit a support request including the product, symptoms and useful reproduction steps.

What information should I avoid submitting?

Do not submit passwords, API keys, payment card data, identity documents or confidential datasets.

How quickly will you respond?

The team reviews enquiries as capacity permits. A guaranteed response time applies only if agreed in a contract.

How does Glexno handle personal information?

Read the Privacy Policy for purposes, categories of data and relevant contact information.

Can I contact someone by email?

Glexno Student Manager

What is Glexno Student Manager?

Glexno Student Manager is a connected academic workspace using Glex AI for rubric analysis and assignment support. It brings study planning, writing and academic tools together. It is in development and open for users to explore at study.glexno.com.

How does Student Manager use Glex AI?

Glex AI supports the assignment workflow by helping students understand instructions, analyse marking rubrics, identify possible gaps and receive practical writing suggestions. Feedback is intended to support the student’s own decisions and learning.

How does rubric analysis work?

The planned workflow starts with uploaded or pasted assignment instructions and a marking rubric. Glex AI uses this context alongside the draft to review criteria coverage, structure, evidence and missing requirements, then suggest improvements. Coverage indicators and any overall feedback score are guidance, not an official mark or a guaranteed grade.

What can I upload for assignment analysis?

The planned assignment-intelligence tools support PDF, DOCX and TXT instructions, or pasted text. They are designed to identify requirements such as word count, due dates, headings, questions, criteria weights, referencing and submission instructions. Students should verify the extracted requirements against the original brief.

Can it help with grammar, references and formatting?

The planned editor combines grammar explanations and suggested fixes with academic writing guidance, headings, word counts and reference tools, including APA 7 support. Students review suggested changes before applying them and check references against the original sources.

Does it organise units, classes and deadlines?

Student Manager is designed to bring units, assignments and a study calendar together. The planned planner includes timetable organisation, assessment deadlines and reminders, with dates extracted from study material for the student to review.

Does Glex AI analyse my assignment automatically all the time?

The current design uses on-demand analysis: students choose when to request a review. A single analysis can supply the overview, rubric feedback, writing suggestions and grammar sections, helping keep feedback together and avoid unnecessary repeated requests.

Can AI-writing indicators prove that a student used AI?

No. Any experimental AI-writing indicator is only an uncertain signal and cannot establish authorship or academic misconduct. It must not be treated as proof or as a substitute for a fair human review.

Can I export assignments or create presentations?

The planned workspace includes assignment export, with PDF and DOCX support in the product roadmap. Presentation tools, revision history and collaboration are also part of the broader development direction; availability will depend on the release.

Is Student Manager available, and what does it cost?

Yes. Student Manager remains in development, but users can view and interact with it at study.glexno.com. Planned completion is 26 August 2027. Features may change as development progresses; pricing is not published here.

Can Student Manager write an assignment for me?

Student Manager is designed to help students plan, understand, write and improve their own work. Follow your institution’s rules for AI assistance, verify suggestions and sources, and disclose AI use where required.

Careers & internships

Who can apply for the Software Engineer Internee position?

Current students who have studied at least five computer-science-related units and understand Git/GitHub basics can apply. See the role page for the full requirements.

What support do interns receive?

Glexno provides guidance, practical tasks, feedback and help with project tools and working practices. Internship letters and relevant documentation are provided along the way.

How long is the internship?

The maximum duration is six months. Your preferred duration and availability are discussed during the application process.

How do I send my application and documents?

Submit this form securely to Glexno. You will receive a reference after your request is recorded. Supporting documents may be shared using the links you provide.

LET’S CONNECT

Still need a hand?

Send the team your question or submit a support request.